Cooling representative was very patient

It is always fantastic to find someone who is very patient, because nowadays, it seems like so many people are in a rush and don’t care about anyone else but themselves.

  • Maybe that is just my perception, but it sure seems that way.

So when I was having some heating and air conditioning problems, I decided to call the HVAC corporation to see if they would be able to help before sending a heating and A/C worker out to my home. When I called the cooling company, a cooling representative answered. I asked for some troubleshooting advice, because my air conditioning system was not working. I planned on making this call as quickly as possible, because I knew they were busy and probably had better things to do. However, to my surprise, instead of immediately recommending sending an A/C worker out to my home, the cooling lady was very patient and gave me some troubleshooting tips on how to try and get my A/C component working again. Even after failing or getting confused on certain directions she gave, she didn’t become impatient. Finally, one of the tips worked and I probably thanked the cooling worker at least 5 times. She not only saved me money, but was so patient when telling me what to do. I realized I was on the phone for close to 30 minutes, and I felt bad for taking up so much of their time, but the lady didn’t seem frustrated at all. Now that is fantastic customer service.

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