I tell all of my buyers that customer service is crucial to me.
I think that customer service is one of the best ways to ensure that a company will be successful.
When clients are happy, they come back. It’s like that for various unusual types of businesses. If you go to a restaurant and you enjoy the food and the service, you are undoubtedly likely to go back. If you go to the mechanic and he fixes your car and it does not break down again, you are going to visit that mechanic again. The same exact thing is true when it comes to heating and AC repair and upgrade work. I have been in the company for a long time. It’s crucial that my clients feel that they are important, because they are. On the top of my website, I have a banner that says patron happiness is 100% guaranteed. Only a couple of weeks ago I had to remind my crew that the customer is always right and that they are the most crucial thing. I had a guy that’s been here for 3 years and I had to terminate his employment. When the commercial patron disagreed with him about the diagnosis for the system. My employee never should have engaged with the patron when he disagreed with him about the diagnosis. When he got into an argument and the local sheriff had to be called, I had to terminate his employment. The commercial patron entirely will never call me again for heating or AC repair services, most people on the crew know I was serious.