You never know what you’re going to get when it comes to other human beings. Even when you’ve known somebody for 50 years they can turn on a dime. Unfortunately, I know this all too well from interacting with my family. One day everyone is pleasant and enjoyable to be around. It feels like we’re a real family unit and we have each other’s backs. A week later everyone is fighting like cats and dogs. I might not hear from them for another year after some tiny squabble that never needed to happen. To make my life more complicated, I interact with a lot of humans on a regular basis for my job. This means I have a lot of opportunities to be blindsided by strange human behavior. As a certified heating, cooling, and ventilation specialist working in a demanding climate I never know what kind of customer I’m going to get when I answer their HVAC repair calls. Dispatch sends me out to routine maintenance appointments for central heating and cooling systems as well as emergency HVAC repair jobs. Sometimes the HVAC clients are extremely kind and hospitable. Other times, the owners of ailing heating, cooling, and ventilation devices are absolute monsters. It’s most baffling when my residential HVAC clients are both personality types in one appointment. This is what happened yesterday when a very nice woman kindly paid me for her air conditioning repair and then refused to let me get my tools back. I had left my HVAC repair tools in her basement and requested a quick trip to retrieve my necessary items. The woman literally shut and locked her front door in my face moments after telling me I was the best HVAC tech she ever had. Sigh, people.
Customer locks me out of their house, tools are inside
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