You never know what you’re going to get when you are interacting with the general public.
Sometimes people really surprise me with how pleasant and kind they can be.
Other times, I am absolutely blown away by how awful, rude, and dismissive humans can be. Unfortunately, in my line of work I interact with a lot of humans. This means that I have a pretty even mix of good and bad experiences with the citizens of my city. When I went into the heating, cooling, and ventilation industry I never really anticipated how much human contact I would have. I learned all about servicing indoor air handling devices at my local trade school and I consider myself a pro at troubleshooting air conditioning systems and furnaces. However, I’m not so good at troubleshooting angry customers when they get uppity about their central heating and cooling systems. Recently, this was the case when I was called out to a local home for a routine air conditioning repair appointment. I battled traffic the entire way there and I was sweltering hot by the time I arrived. When I arrived in the driveway I saw somebody staring at me from the window and quickly ran up to the front door to get a jump on in the heating and cooling repair. When I knocked on the door, the resident refused to open her house. I couldn’t get inside to complete the central heating and cooling inspection or to fix her supposedly broken air conditioning system. As I drove away I received a call from my HVAC dealership… The owner of the house called and insisted that I was a stranger trying to break in. She was wrongly convinced that she had called a different HVAC company.